<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Say voice="Polly.Joanna" language="en-US">
        Hello! Thank you for calling OpenGate Technologies. My name is Joanna, your virtual assistant. How can I help you today?    </Say>
    <Gather input="speech" action="index.php" method="POST" timeout="4" speechTimeout="auto" language="en-US">
        <Say voice="Polly.Joanna" language="en-US">
            I am listening. Please speak now.
        </Say>
    </Gather>
    <!-- Fallback if caller says nothing after gather timeout -->
    <Say voice="Polly.Joanna">
        I did not hear you. If you still need help, please call back anytime. Goodbye!
    </Say>
    <Hangup/>
</Response>
    